Privacy Policy

Transit Soup Kitchen & Food Support is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you interact with our charity.

1. What Information We Collect

We may collect personal information such as:

  • Your name and contact details

  • Information needed to provide food support (e.g., household size, dietary needs)

  • Volunteer information (e.g., emergency contacts, Working With Children Check details)

  • Donation details (e.g., payment information for receipts)

  • Any enquiries, feedback, or messages you send us

  • Basic website usage data (e.g., browser type, IP address)

2. How We Collect Information

We collect information when you:

  • Request food support

  • Volunteer with us

  • Make a donation

  • Contact us by phone, email, or through our website

  • Sign up for updates or newsletters

  • Visit our website (via basic analytics tools)

3. Why We Collect Information

We collect personal information to:

  • Provide food relief and community support

  • Manage volunteer involvement

  • Process donations and issue receipts

  • Communicate important updates

  • Respond to enquiries

  • Improve our services

4. How We Protect Your Information

We take reasonable steps to keep your information secure. This includes:

  • Secure digital storage

  • Limited access by authorised staff or volunteers

  • Safe handling of paper records

  • Secure destruction of information when no longer required

5. When We Share Information

We may share your information with:

  • Staff or volunteers who need it to provide services

  • Partner organisations assisting with food support

  • Service providers (e.g., payment processors)

  • Government agencies when required by law

We do not sell or trade your personal information.

6. Marketing

We may send updates about events or donation opportunities. You can opt out at any time.

7. Access or Correction

You may request access to, or correction of, your personal information by contacting us. We may need to confirm your identity before releasing information.

8. Complaints

If you have concerns about how we handle your information, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

Transit Soup Kitchen & Food Support

Email: admin@transitsoupkitchen.org.au

Phone: 0422 519 309

Address: 5/3 Webb Street, Narre Warren. Victoria, 3805

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.